The Restoration Process
When you contact Thomas Norris Restorations we will assess your needs, either via email or on the telephone.
 
We will ask you to send us pictures of the piece you want restored, repaired or refinished, both of the specific damage or problem area and of the whole piece. From these photos we are able to give you an idea of what will need doing and what it would cost. If you are unable to send us a photo we will arrange to come out and have a look or for you to bring the piece to us.
 
Either way, once we have your furniture in front of us we will do a thorough assessment from which we can give a firm price for the work involved, this price will never rise, even if we find further work that needs doing once we being the restoration process. We may give you options with regards to the level of repair/restoration and the end finish that will be tailored to how you intend to use the furniture, whether water or heat resistance are required.

Don't worry, if your furniture is too large for you to transport or you live too far away, we will put you in touch with our trusted courier to arrange collection and delivery.

Once you give us the go-ahead, we will begin work, sending you updates and pictures along the way. We may have further questions or options for you but will never begin additional work without your approval.

Finally, once we are satisfied with the completed work we will send you a final picture along with an invoice for the work. When this is paid we will arrange for you to collect your furniture.