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Get in touch
Thomas Norris Restorations
Office address:
7 Elmside Close,
Exeter,
Devon,
EX4 6LP
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harriet@thomasnorrisrestorations.co.uk
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07584994061
Delivery
We can now offer fixed price delivery in England. We can also delivery to Wales and mainland Scotland. Please get in touch for a delivery quote for Wales or Scotland as these are priced individually to give you the best price.
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Deliveries usually take place in England within 14 working days of order, Wales and Scotland one month.
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We use our preferred specialist courier service. No extra charge for after working hours or weekend deliveries. Your furniture will never be passed on to third parties. This is a single-man service to ground floor so will require help for larger items - if this is not possible/practical please let us know and we will price accordingly.
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They will liaise directly with you to find a date/time which is convenient, they will give at least a days notice and a two to three hour window so no-one is waiting in all day, they will also give a text/call 30 minutes prior to arrival.
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All furniture is blanket wrapped, strapped and fully insured during transit.
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Returns
We hope you love the furniture you buy, but in case there are any problems we offer a 14 day returns policy for the cost of the item purchased (unfortunately we cannot refund delivery costs). You can return your item in person, use our couriers or arrange your own, any cost of return is the responsibility of the buyer.
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We also offer to repair any joints which may have become loose free of charge for the life of your purchase or, if you are further away, instructions and support in doing this yourself. Our furniture is made from natural woods and therefore may expand and contract when moved between temperature zones for example a courier van to your nice cosy home, original glues do also dry out over time, especially with modern central heating systems. And whilst we are unable to accept any responsibility for this happening, we are happy to make repairs free of charge (excluding any transport costs associated with repair). All of our furniture is stored in a 'home' temperature environment once they leave our workshop so any movement should happen before your delivery.
Conditions of Sale
All items are sold as shown. You are welcome to view items in person by appointment.
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You can view a full set of photographs prior to purchase including any marks or defects as well as the full specification of the item including a brief condition report.
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We want our customers to be happy with their purchased so please do view these in full as we are unable to refund delivery costs, or indeed return transportation costs unless your item has been damaged in transit.
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